Made to order

Most Integrity Stitching garments are produced after your order has been placed.

This means your order requires production time before it is ready for dispatch. We aim to make this as clear as possible throughout the ordering process so you know what to expect before completing your purchase.

Shipping destinations

The destinations currently available for delivery are determined by the options shown at checkout.

If a delivery service is not available for your address, you will not be able to select that destination during checkout.

Shipping charges

Shipping charges are calculated during checkout based on your order, delivery destination and the available delivery service.

The full delivery charge will be shown before you complete payment.

Production and delivery times

Because our garments are produced to order, the overall time between placing your order and receiving it includes both:

Production time

Delivery time after dispatch

Estimated timescales will be provided during the purchasing process wherever possible.

Production and delivery estimates are provided in good faith but may occasionally be affected by unusually high demand, carrier delays or circumstances outside our reasonable control.

If we become aware of a significant problem affecting your order, we will contact you where appropriate.

Order confirmation

Once your order has been successfully placed, confirmation will be sent using the contact information supplied during checkout.

Please check your order details carefully.

If you notice an error, contact us as quickly as possible. Because production can begin shortly after an order is placed, we cannot guarantee that changes will be possible once production has started.

Dispatch and tracking

When tracking is available for the delivery service used, tracking information will be provided after your order has been dispatched.

Tracking information can sometimes take a short period to update after the carrier receives the parcel.

Delivery addresses

Please ensure that the delivery address supplied during checkout is complete and accurate.

We cannot guarantee that an address can be changed once an order has entered production or fulfilment.

If you believe you have provided an incorrect address, please contact us as soon as possible.

Delivery delays

Occasionally a parcel may take longer to arrive than expected.

If your expected delivery time has passed, please check any tracking information provided before contacting us.

If you are still concerned about your delivery, please get in touch and we will investigate.

Lost deliveries

If an order appears to have been lost in transit, please contact us.

We will review the available tracking information and work with the relevant fulfilment and delivery partners to determine what has happened and the appropriate resolution.

Damaged parcels

If your order arrives damaged, please retain the packaging and contact us as soon as reasonably possible.

Photographs of the parcel, packaging and affected product may help us investigate the issue.

Please do not return a damaged product before contacting us unless we have asked you to do so.

International delivery

Where international delivery is offered, available destinations and shipping charges will be shown at checkout.

Depending on the destination, additional import duties, taxes or customs charges may apply.

Where these charges are not collected during checkout, they may be payable by the recipient under the rules that apply in the destination country.

Returns

Shipping arrangements for returns are explained separately in our Delivery & Returns information and Returns Policy.

If your product is faulty, damaged, incorrect or not as described, please contact us before arranging a return so we can help resolve the issue.

Questions about delivery

If you have a question about an order or would like help before purchasing, please contact us through our Contact page.

Where your enquiry relates to an existing order, including your order number will help us assist you more efficiently.