Delivery & Returns
Made for you. Delivered with care.
Most Integrity Stitching garments are produced after your order is placed.
This allows us to offer a wider choice of designs, garments, colours and sizes without holding large quantities of finished clothing that may never be worn.
It does mean your order needs a little time to be produced before it begins its journey to you.
We believe that is worth being clear about from the start.
Delivery
When will my order be dispatched?
Our collection garments are produced to order before dispatch.
Production and delivery estimates will be shown during the ordering process wherever possible. Please remember that these estimates include time for your garment to be produced as well as the time taken for delivery.
During particularly busy periods production may take a little longer.
How much does delivery cost?
Available delivery options and their costs are shown at checkout before you complete your purchase.
The price will depend on the destination and delivery service selected.
Can I track my order?
Where tracking is available for your chosen delivery service, tracking information will be provided once your order has been dispatched.
Returns & Cancellations
Can I return a collection garment?
Yes.
Although our standard collection garments are produced after you place your order, they are not normally personalised specifically for you.
For eligible online purchases, you can tell us that you wish to cancel your order within 14 days of receiving the goods.
After notifying us, the goods should be returned within the following 14 days.
Items should be returned unworn and in a condition that allows us to assess and process the return.
Who pays for the return?
For a standard cancellation or change of mind return, you are responsible for the cost of returning the goods to us.
We recommend using an appropriate delivery service and retaining proof of postage until your return has been completed.
If the item is faulty, damaged or incorrect, please contact us before arranging a return so that we can advise you on the appropriate next step.
When will I receive my refund?
Once your return has been received, or you have supplied appropriate evidence that it has been sent back, we will process any refund due as quickly as possible.
Where the statutory cancellation right applies, this includes the price paid for the returned goods and the cost of our standard delivery service.
Any additional amount paid specifically for an enhanced or express delivery option does not have to be refunded beyond the cost of our standard delivery service.
Collapsible content
What if my order has not arrived?
If your expected delivery date has passed and your order has not arrived, please contact us.
We will investigate the delivery and work with our production and delivery partners to resolve the problem.
Can personalised products be returned?
Products that have been created specifically to your individual requirements or clearly personalised for you may not have the same cancellation rights as our standard collection garments.
This can include items carrying personal names, unique artwork, individual embroidery or other genuinely customised features.
We will make this clear before you place an order where it applies.
This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet the standards required by law.
What about Custom Collections?
Custom Collections projects can vary considerably.
Before production begins, we will explain the relevant ordering, approval, payment, delivery and cancellation arrangements for your particular project.
For larger organisation and commercial orders, separate agreed terms may apply.
My item has arrived damaged or faulty
We want every Integrity Stitching order to arrive as it should.
If something is wrong, please contact us as soon as possible with:
Your order number
A description of the problem
Photographs where they help demonstrate the issue
We will review the problem and explain the available resolution.
I received the wrong product
Please contact us and do not worry about arranging a return before speaking to us.
We will investigate what has happened and work with you to put it right.
Need Help?
If you are unsure about sizing, delivery, returns or anything else before ordering, please ask.
We would much rather help you make the right decision before your garment goes into production.